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Healthcare facilities are required to complete the Training Programme on Abu Dhabi Healthcare Guidelines for Health Media & Advertising System as mentioned in circular number 26/2023, for more information Click Here

DOH urges all healthcare and pharmaceutical facilities & Health professional to Adhere to the circular number(63\2021) by updating the details of the mobile number & e-mail address in order to receive all circulars & letters issued by DOH, for more information Click Here

Request for submitting a medical error complaint


We try to resolve complaints in a timely manner. However, investigation might take months, depending on the complaint's complexity and type of investigation required.



Through this service, you can request an investigation in medical error complaint against healthcare services provided by any licensed healthcare facility/professional in the Emirate of Abu Dhabi.


01. Register and create an account (could use UAE pass)

Register and create an account here

02. Submit the application and attach the required documents

03. Receive email notification of successful submission

04. Receive the committee report through DOH electronic complaint management system

Required Documents

Complete the online complaint form

Copy of the Emirates Identity Card for the patient and the complainant

If he/she is not the patient

Death certificate

To submit the complaint on behalf of the deceased by a first-degree relative

Legal power of attorney

In case there is other authorized person to submit the complaint.

Medical reports

If available

Fee Schedule

  • AED 0

Download the User Guide and FAQs

For the Complainant

For Healthcare Professionals

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Last updated: 13 Apr 2024

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