Request for submitting a medical error complaint
CYCLETIME
We try to resolve complaints in a timely manner. However, investigation might take months, depending on the complaint's complexity and type of investigation required.
StartDescription
Through this service, you can request an investigation in medical error complaint against healthcare services provided by any licensed healthcare facility/professional in the Emirate of Abu Dhabi.
Process
02. Submit the application and attach the required documents
03. Receive email notification of successful submission
04. Receive the committee report through DOH electronic complaint management system
Required Documents
Complete the online complaint form
Copy of the Emirates Identity Card for the patient and the complainant
If he/she is not the patient
Death certificate
To submit the complaint on behalf of the deceased by a first-degree relative
Legal power of attorney
In case there is other authorized person to submit the complaint.
Medical reports
If available
Fee Schedule
-
AED 0
Last updated: 01 Jul 2025
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