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Alert:

Healthcare facilities are required to complete the Training Programme on Abu Dhabi Healthcare Guidelines for Health Media & Advertising System as mentioned in circular number 26/2023, for more information Click Here

DOH urges all healthcare and pharmaceutical facilities & Health professional to Adhere to the circular number(63\2021) by updating the details of the mobile number & e-mail address in order to receive all circulars & letters issued by DOH, for more information Click Here

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Frequently Asked Questions!

Flexible Health Insurance FAQs

The 'flexible health insurance' policy is an insurance option introduced by the Department of Health – Abu Dhabi (DoH) in cooperation with the Abu Dhabi Department of Economic Development (ADDED). The policy aims to raise the levels of competitiveness among healthcare providers in the Emirate, elevate the Emirate’s position as an attractive destination for investors and broaden access to world-class healthcare services for all community members.

The 'flexible health insurance' policy is characterised by an insurance coverage for the costs of treatment services amounting to AED 150,000 annually, 100% emergency coverage, patient participation (Copay) 20% of the cost of all external treatment services and 30% for medicines. Policy holders can benefit from healthcare services in a network of healthcare providers in the Emirate, with the possibility of upgrading insurance coverage according to the patient’s needs.

Having aligned with the Department of Health – Abu Dhabi (DoH), health insurance providers will evaluate the condition and medical record of the insured to determine whether to accept for inclusion in the 'flexible health insurance’ policy. The categories include willing investors and owners of freelance business licenses and their families and employees, expatriate residents in the Emirate who work in the private sector (provided that their monthly income exceeds AED 5,000) and their family and employees who are not covered by the health insurance by the employer whether in the public or private sector.

The 'flexible health insurance' costs AED 750.

  • People with monthly income below AED 5,000
  • People rejected by the health insurance companies for justifiable reasons. In this case, the applicant must be informed in writing.
  • People included in a health insurance coverage by a governmental entity.

No, the 'flexible health insurance' policy is added to the health insurance options currently available in the Emirate, including the enhanced health insurance and basic health insurance.

Companies or individuals wishing to subscribe to the 'flexible health insurance' policy must contact health insurance companies as their current health insurance policy is about to expire to obtain more details and apply to the 'flexible health insurance' if the listing conditions are met.

You must adhere to the validity period, if any, of the current health insurance policy in accordance with the relevant conditions in the agreement/plan.

The Department of Health – Abu Dhabi (DoH) in cooperation with the Abu Dhabi Department of Economic Development (ADDED) initiated the 'flexible health insurance' policy with the aim of providing a health insurance package that enhances competitiveness in the sector while attracting businesses in the private sector. This is in light of what Abu Dhabi represents as a leading destination for those wishing to develop their businesses in various fields, due to its advanced infrastructure and incentive measures. The new 'flexible health insurance' policy provides entrepreneurs, investors, and others with an insurance option at a low and competitive cost.

In response to the rising needs of the market, the 'flexible health insurance' policy targets current and future entrepreneurs and investors, while attracting more investments and start-ups to Abu Dhabi.

Yes, you can add more treatment services provided that the costs of treatment services as well as the annual insurance coverage between the health insurance entity and the other party are defined.

The Department of Health - Abu Dhabi (DoH) continues to update the regulations of the healthcare system in the Emirate of Abu Dhabi with the aim of providing health services to all members of society in accordance with the highest international standards. The 'flexible health insurance' policy seeks to provide a health insurance package that enhances competitiveness in the sector.

This is in light of what Abu Dhabi represents as a leading destination for those wishing to develop their businesses in various fields, due to its advanced infrastructure and incentive measures. The policy offers more insurance options suiting the needs of all community members and enhances the competitiveness between health insurance companies and healthcare providers in Abu Dhabi, which will reflect positively on the quality of health services and consequently the health and well-being of community members.

The emirate of Abu Dhabi boasts a pioneering health insurance system. The implementation of law No. (23) of 2005 Concerning Health Insurance in the Emirate of Abu Dhabi and its Executive Regulations allowed an easy access to world-class healthcare services for all community members in accordance with the highest standards of quality and efficiency, which consolidates the Emirate’s position as an attractive destination for entrepreneurs and investors.

If the annual coverage of the 'flexible health insurance' policy ends, the committed subscriber must agree with the certified health insurance company issuing the policy to extend the treatment coverage for the insured until the end of the specified period, pay the due insurance fee and/or provide a substitute health insurance policy.

It’s a network of the certified healthcare providers/company that includes a list of clinics and hospitals with the possibility of upgrading insurance coverage according to the patient’s needs.

All certified health insurance companies in the Emirate of Abu Dhabi can issue the 'flexible health insurance' policy.

Working closely with partners and stakeholders, the Department of Health - Abu Dhabi (DoH) continues to strengthen the health insurance system in the Emirate, as comprehensive periodic studies are conducted to identify the market needs and the ways to improve insurance options. If a need arises, the department commits to analyse the situation and making the necessary updates in accordance with the highest international standards that will ensure the health and safety of all community members.

Health Facilities Licenses FAQs

The renewal application is submitted by logging into the "TAMM" website using digital ID, and then entering the electronic services page of the Department of Health - Abu Dhabi for facility licensing.

Login to the "TAMM" website using digital ID. Enter the electronic services page of the Department of Health - Abu Dhabi for facility licensing.

Then enter into the outcome section and print the license.

"The ""Add Specialty / Family / Service"" application is submitted by logging into the ""TAMM"" website using digital ID, then entering the electronic services page of the Department of Health - Abu Dhabi for facility licensing, and then entering the amendment, and accordingly, the ""Add Specialty / Family / Service"" application can be selected."

If you face any difficulties, please send an email to technical support at the Department of Health - Abu Dhabi: support@doh.gov.ae

"Login to the “TAMM” website using digital ID. Enter the electronic services page of the Department of Health - Abu Dhabi for facility licensing.

Then enter in the application number and check application status. You can also send an email to the health facilities licensing department, stating the details of the request: HFLD@doh.gov.ae"

Application for renewal is submitted by logging into the “TAMM” website using digital ID, then entering the electronic services page of the Department of Health - Abu Dhabi for facility licensing, and then entering the renewal application page.

Please contact the health facilities licensing department via email at HFLD@doh.gov.ae
Or contact numbers 03-7165089 or 03-7165091

Please contact the Abu Dhabi Government Portal at 800555

"For inquiries related to Dataflow, please visit:

Website: https://corp.dataflowgroup.com/faq/#/

Contact via email: se.abudhabi@dataflowgroup.com

Phone number: 0509556253

Visit the location: Abu Dhabi City - Sheikh Rashid Bin Saeed Street - Tawasul Centre for Businessmen Services, next to T&A Etisalat Building - Tasheel 39 and 40 Working hours: Monday to Friday from 8:00 am to 04:00 pm."

"Register via the “TAMM” platform through the following link: https://www.tamm.abudhabi/tamm-centers-services/department-of-health.

  • Register with ID number or UAE PASS.
  • Choose the services of the Department of Health - Abu Dhabi and choose to apply for the issuance of a medical professional license.
  • Complete the procedures required to upload documents for verification by the Data Flow Company.

After the verification of the documents is completed, the application will be transferred to the health licensing department and accordingly, all documents required in the application can be attached for review.
If the applicant meets the conditions set by the Department of Health - Abu Dhabi, they will be approved to enter the examination phase. "

"Please note that if the medical staff was licensed by the Department of Health - Abu Dhabi and their license was revoked and they are applying for a re-registration of the license at another facility or at the same facility due to the expiration of their current license, they must complete the following steps:

  • Access the Dataflow website through the following link: www.dfdoh.com .
  • Attach the client's previous data related to Data Flow and the UIN.

After completing the steps of checking the additional documents, your application will be transferred to the medical personnel licensing department for follow-up and to attach the required documents for review through the following link: https://www.tamm.abudhabi/

Please complete all the steps through the “TAMM” platform after registering the ID number and obtaining the UAE PASS."

Register via the “TAMM” platform through the following link: https://www.tamm.abudhabi/tamm-centers-services/department-of-health.

  • Register with ID number or UAE PASS.
  • Choose the services of the Department of Health - Abu Dhabi and choose to apply for the issuance of a medical professional license.
  • Complete the procedures required to upload documents for verification by the Data Flow Company.

After the verification of the documents is completed, the application will be transferred to the health licensing department and accordingly, all documents required in the application can be attached for review.

If the applicant meets the conditions set by the Department of Health - Abu Dhabi, they will be approved to enter the examination phase.

Please follow the steps below to get your results:

  • Login to the “TAMM” website through your computer or laptop (via Chrome browser)
  • Click on the black dots near your photo
  • Click on the health circle
  • Click on ""Licenses for Health Professionals"" (blue square)
  • Click on the link shown with your or your client's name (in blue colour)
  • Find the application that begins with HPREG or HPACT
  • Click on the three dots on the right side
  • Click on ""View""
  • Click on ""Additional Details"" and scroll to the bottom of the page
  • Click on page 3 or 4 to get the result.

"Please follow the steps below to book a test online:

  • Login to the “TAMM” website through your computer or laptop (via Chrome browser)
  • Click on the black dots near your photo
  • Click on the Department of Health - Abu Dhabi
  • Click on ""Licenses for Health Professionals"" (blue box)
  • Click on the link shown with your or your client's name (in blue colour)
  • Find the transaction that begins with HPREG or HPACT
  • Click on the three dots on the right side
  • Click on PAY

 

Please follow the steps below to book the oral exam:

  • Entering the “Tamm” website through your computer or laptop (via Chrome browser)
  • Click on the black dots near your photo
  • Click on the Department of Health - Abu Dhabi
  • Click on ""Licenses for Health Professionals"" (blue box)
  • Click on the link shown with your or your client's name (in blue colour)
  • Click on ""Future Exam Bookings"" or the ""Exam Booking"" icon
  • Select the appointment you wish to book
  • Click on the three dots on the right side
  • Click on PAY"

Jawda

Contributing to its vision of a healthier Abu Dhabi, the Department of Health launched Muashir – Abu Dhabi Healthcare Quality Index in 2018. "Muashir" is a unique, comprehensive and reliable quality framework that evolved from the Jawda programme, which was first launched in 2014.

"Muashir" promotes sustainability, effectiveness of care, transparency, accountability, and the enhancement of patient experience. The development of the "Muashir" framework was based on innovation, patient centricity and engagement.

"Muashir" consists of multiple dimensions that were added since its establishment to cover the quality domains identified globally:

  • Clinical Care Outcomes: Ensure patient safety and the effectiveness of the treatment provided to the patient while considering the complexity and patient volume seen by the hospital.
  • Malpractice: Investigating medical errors to ensure patient rights are preserved while reducing medical errors
  • Patient Happiness: Measuring the patient’s experience throughout their treatment journey by monitoring access to health services and patient satisfaction
  • Correct Claims: Ensure that the services provided to the patients are properly documented and claimed
  • Research & Innovation: Encourage health facilities to research and be innovative, in order to improve quality, patient safety, and patient experience
  • Healthcare Regulations Assurance: Ensure patient safety and hospitals’ readiness to serve the patient within the best international standards
  • Staff Happiness: Ensuring the happiness of the medical staff would allow them to provide higher quality medical services, resulting in better healthcare outcomes for the patient.
  • Safe Workplace: Providing a safe environment for the patients, their attendants and medical staff
  • Quality Assurance Certificate: Ensure patient safety by assuring the accuracy of quality data reported by the healthcare provider

Visit "Muashir" page to find out the "Muashir" ranking results for healthcare facilities: https://www.doh.gov.ae/en/programs-initiatives/muashir

The "Muashir" score report is published on a yearly basis.

If your facility is licensed for a particular service or provides this service, then the relevant KPI will be applicable to your facility.

Please follow the below steps to register user and get the service.

  • Click on the link below: https://bpmweb.doh.gov.ae/usermanagement/MainPage.html
  • Click on ""Register New User"".
  • Fill the details, User Type “Facility Representative”
  • Facility Type, “Your Facility Type”
  • Enter username and password
  • When clicking on ""Next"" button, the system will send OTP by email
  • Enter the OTP
  • Select ""Jawda Quality Monitoring""
  • Attach the authorization letter
  • Enter justification for access
  • Click on “Request for E-service”

Once you complete the above activities, login and check your service status, it should read as ""Pending"".

Send username to support@doh.gov.ae to complete the necessary procedures.

If there are any changes or inquiries, you may email the quality team at Jawda@doh.gov.ae

A request for treatment abroad can be submitted through TAMM application, TAMM platform in the link below, or through one of TAMM service centers.

https://www.tamm.abudhabi/journeys/get-international-treatment/apply-for-ipc/

Documents required to apply for treatment abroad are:

  • Medical report (not older than 3 months).
  • A copy of the patient's passport.
  • A copy of the patient's ID.

The patient is entitled to (2) official family escorts, provided that they fulfil the following conditions:

  • The age of the official attendant should not be less than 18 years.
  • The official attendant must be a UAE national. In case the official attendant is a non-citizen, the attendant needs to be a third degree relative.
  • The official attendant should not have health problems that prevent them from taking care of the patient.
  • If one or both parents are patients or one of their children is a patient, they are entitled to a maximum of (2) accompanied children under the age of six (the age is calculated from the date of the departure for treatment).
  • In the case of more than one patient from the same family (father / mother / wives / children), (2) official attendants shall be allocated for the first patient and (1) official attendant for each additional patient.

Note: Attendants can be registered through the "TAMM" platform.

  • Official escort: not less than 18 years.
  • Official companion: not more than 6 years.

The time required for approval varies according to medical evaluation requirements and any additional requirements at accredited centres of excellence in Abu Dhabi or abroad.

Medical reports issued by government and private hospitals within the UAE are accepted.

It is possible to request a "To Whom It May Concern" certificate for the patient and/or the official escorts from assigned case coordinator or through the website in the link below, or TAMM application :

Request the certificate on TAMM

Sick leaves and medical reports issued abroad will be approved by the Department of Health - Abu Dhabi upon the patient's return. Sick leave can only be applied for a maximum period of one month.

A report on previous treatment can be obtained by contacting the medical evaluator or the case coordinator at the IPCC in the Department of Health - Abu Dhabi.

The official escort must be a UAE national. In case the official escort is a non-citizen, a relative up to the third degree is required.

The allowance card is sent through Emirates Post, sufficient time before travel.

If the patient wishes to advance, postpone or cancel the appointment, an "exception" request must be filled out and submitted through the "TAMM" application or the "TAMM" platform in the link below:
https://www.tamm.abudhabi/ar-AE/aspects-of-life/familycommunity/medicaltreatment/TreatmentAbroad/requesttoreschedulethetreatmentabroad

The patient can postpone the appointment maximum 2 times before completing the travel procedures and issuing tickets, this is determined by the center according to each case's situation and policies in place.

The patient has the right to switch companions after fulfilling the following conditions: The exchange request is submitted by the patient or the first official companion, mentioning the date of exchange and providing the identification papers of the new companion, along with a copy of the travel ticket.

Note: The initial approved treatment duration must have passed (it varies from patient to patient, usually 3 weeks).

Daily allowances are paid two weeks in advance to the confirmation of the patient and official attendant/s departure from the country. Subsequently, daily allowances will be transferred weekly as back payments starting from the third week.

If the patient wishes to submit a request to change the treatment destination, an "exception" request must be filled out and submitted through the "TAMM" application or the "TAMM" platform in the link below:
https://www.tamm.abudhabi/ar-AE/aspects-of-life/familycommunity/medicaltreatment/TreatmentAbroad/requesttoreschedulethetreatmentabroad

Official attendants must obtain international health insurance to cover emergency treatment abroad, prior to issuing travel tickets.

*This condition excludes holders of Thiqa 1. 

Documents required to apply for treatment abroad for patients who are foreign children of Emirati mothers are:

  • A copy of the patient's passport + a copy of the residence permit.
  •  A copy of the patient's ID.
  •  Medical reports (not older than 3 months).
  •  A copy of the patient's birth certificate.
  •  A copy of the mother's identity card. 

Additional documents can be attached also, such as: 

  • A copy of the mother's family book.
  • A copy of the patient insurance card.  

Requests can be submitted through one of the "TAMM" service centres, the "TAMM application", or the "TAMM" platform in the link below:
https://www.tamm.abudhabi/journeys/get-international-treatment/apply-for-ipc/

Health Facilities Licenses FAQs

We advise you to submit an official complaint to the health facility management by filling out the facility's complaints form or by contacting the employee responsible for receiving complaints, for the health facility management to take the necessary measures and ensure client satisfaction, in line with the standard no. 8.6 issued by the Department of Health - Abu Dhabi for managing complaints in health care facilities.

If submitted, please follow up with the relevant department in the facility.
In case the complaint is not answered, please contact 800555.

The Department of Health - Abu Dhabi call centre can be contacted at 024493333 .

The Abu Dhabi Health Services Company "SEHA" can be contacted at 80050

The Abu Dhabi Government call centre can be contacted at 800555

To book appointments and for general inquiries on "SEHA" facilities in Abu Dhabi, Al Ain and Al Dhafra, please contact the "SEHA" call centre at 80050 .

Please contact the "TAMM" team through the following email: contact@tamm.abudhabi and attach the technical problem and a copy of your ID.

Please visit the following link to fill out the complaint form electronically, attaching all the required documents:
https://bpmweb.doh.gov.ae/UserManagement/MainPage.html

If the required documents are not submitted, the complaint will not be taken into consideration by the Department of Health - Abu Dhabi. You can visit the website of the Department of Health - Abu Dhabi to view the service details through the link below:
https://www.doh.gov.ae/ar/Investigation-Request-for-Medical-Error

Please contact the technical support team at the Department of Health - Abu Dhabi through the following email: support@doh.gov.ae.

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Last updated: 01 Mar 2024

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