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Announcement:

The Department of Health Abu Dhabi is pleased to announce the successful completion of the TANSEEQ 2020, residency match process and herewith we are publishing the list of matched Fellows/ Medical Residents/ Dental Residents/ Pharmacy Residents and interns to the various specialties and hospitals across Abu Dhabi. To view the results Click Here

Request for Submitting Health Insurance Complaint

CYCLE
TIME

Most complaints get resolved from 30-60 working days except for suspicion of fraud and abuse cases
which require 36-48 months

Start

Description

Through this service, you can file complaints related to health insurance programmes: (Thiqa program - Basic Programme - Enhanced programme - Aounak program).

Process

01. File a complaint through Abu Dhabi Government call center or DoH Community Relation Section

02. Receive complaint reference no. through an sms

03. Receive the complaint result through a telephone call

Required Documents

Application Form

Form approved by DoH

Application Supporting Documents

Any related document

Clarification Letter

Rejection letter

Emirates ID

Emirates ID

Residency Visa

Issued from Abu Dhabi

Valid Health Insurance Card

Health insurance policies approved by Department of Health

Fee Schedule

  • Complaints and appeals submitted against a violation decision by a patient or sponsor (natural person) AED 100
  • Complaints and appeals submitted by an employer, Healthcare Provider, Health insurance companies, broker or Health Insurance Third Party Administrator AED 200
  • Review of complaints and appeals submitted against a violation decision by health insurance companies, healthcare service providers, brokers and health insurance third party administrator by a team AED 1000

Payment Methods

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