Request for Submitting Health Insurance Complaint
Through this service, you can file complaints related to health insurance programmes: (Thiqa program - Basic Programme - Enhanced programme - Aounak program).
01. File a complaint through Abu Dhabi Government call center or DoH Community Relation Section
02. Receive complaint reference no. through an sms
03. Receive the complaint result through a telephone call
- Complaints and appeals submitted against a violation decision by a patient or sponsor (natural person) AED 100
- Complaints and appeals submitted by an employer, Healthcare Provider, Health insurance companies, broker or Health Insurance Third Party Administrator AED 200
- Review of complaints and appeals submitted against a violation decision by health insurance companies, healthcare service providers, brokers and health insurance third party administrator by a team AED 1000